Refund policy

Returns & Refunds

We strive to ensure you are satisfied with every purchase. As a general policy, we do not accept returns unless the item is damaged, defective, or the incorrect size was delivered.

If you no longer need an item, we may accept a return only if it remains completely unopened, unused, and in its original sealed packaging, exactly as it was received.

Return Fees (UAE)

The following return fees apply and will be deducted from your refund:

  • Dubai: AED 25
  • All other UAE emirates: AED 50

Eligible Returns

A return may be accepted if one of the following applies:

  • You received a damaged or defective item.
  • You received the wrong size.
  • The item is no longer needed, provided it is completely unopened, unused, and returned in its original sealed packaging without any signs of opening or handling.

Return Requirements

To qualify for a return:

  • The return request must be submitted within 24 hours of delivery.
  • The item must be unused, unworn, unwashed, and unopened (where applicable).
  • All original packaging, tags, accessories, and seals must be intact.
  • The item must be returned in the same condition in which it was delivered.

How to Request a Return

  1. Contact our customer support team and provide your order number.
  2. Our team will review your request and provide return instructions if your return is approved.
  3. Securely package the item and hand it to the designated courier during the scheduled pickup.
  4. The applicable return fee will be deducted from your refund.

Refund Processing

Once your returned item has been received and inspected, approved refunds will be processed within 5–7 business days using the original payment method.